CopyCo is designed to place service to our customers as our number one goal. When you call in for service, you will talk live to our dispatcher, not some voice prompted recording. We use the expression of “feeling your pain." We believe it is important to immediately understand your problem and be able to quickly respond to it. We guarantee an average response time of less than four hours. Our dispatcher will get back to you within two hours and let you know when your technician will be there, if he is unable to do so at the time of your call. We have a large inventory of parts. We pride ourselves not only on responding to your call quickly, but also our ability to repair your equipment and get you back to having a working system as quickly as possible. In the rare occasion of having a copier that is down, we will provide free loaner equipment to insure your ongoing productivity.

Equipment
Our factory trained technicians provide unparralleled service to our customers. If you call in for service, you will talk to a person, not a recording.

Parts and Supplies
We inventory locally all the supplies and parts to maintain our customers copiers. No more waiting for overnight shipping.

Systems Support
With many of the digital copiers being used in network environments, network support is critical. We offer extensive pre-sale, installation and post-sale support and service.

Affiliated Partners:

• Xerox, USA
• TR Systems Micropress
• Digital Store Front
• Ecopy
• ImageWare
  

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